Magic Quadrant for the CRM Customer Engagement Center, 2021
COVID-19 demanded immediate action from customer service organizations and accelerated demand for, and adoption of, CECs at scale. This Magic Quadrant evaluates 16 CRM CEC vendors to help application leaders find the solution that best meets their current and long-term needs.
Inside the Gartner 2021 Magic Quadrant for the CRM Customer Engagement Center report you’ll find an unbiased, third-party evaluation of vendors providing customer service and support applications. You’ll also learn the details on why ServiceNow is named a Leader in the 2021 Magic Quadrant for a second year in a row.
Please agree to the conditions
Privacy Notice. If you have any further questions please email firstname.lastname@example.org.
First Name *
Last Name *
Job Title *
Company Name *
Address Line 1 *
Zip/Postal Code *
Hong Kong SAR
United Arab Emirates
Aerospace and Aviation
Agriculture and Forestry
Education and Training
Engineering and Construction
Food and Beverage
Government and Public Administration
Non profit Organizations
Other Industry Not Listed
Retail and Wholesale
Transportation and Shipping
Computer and Technology
Company Size *
In order to provide you with this free service, we may share your business information with companies whose content you choose to view on this website.
All information that you supply is protected by our
Enterprise Resource Planning, Leadership, Business Process Management, Change Management
More resources from ServiceNow
3 steps to optimizing technology asset investments everywhere in the enterprise
With almost $300bn in global software and services spending wasted every year, IT is under more pressure than ever to rapidly transform the...
5 remedies for the top IT pains
Major shifts like hybrid working mean the pressure is on for your IT teams to minimise business-critical incidents. When you break down barriers...
5 ways to reduce IT asset costs to free up budget for growth-driving change and innovation
Legacy systems and unused assets draw resources away from the modern tools and innovation that could spark business-building change and growth....