Latest Whitepapers

Published: Apr 06, 2023

The Future of Restaurant Management: a View from 2025

The restaurant industry has always been fast-paced—but changing customer expectations, supply chain issues, and a competitive talent market have...

Published: Mar 28, 2023

The CX Category Handbook: Connecting people, processes and systems to meet evolving customer needs

Today’s customers want you to always be there for them, with seamless experiences at every touchpoint. Meeting their ever-evolving needs may seem...

Published: Apr 04, 2023

Best practices for modern technology service operations

Demand for digital services is exploding, driven by new market opportunities, a quest for efficiency and agility, and emerging trends like hybrid work....

Published: Apr 25, 2023

Cinq points à considérer avant de s'engager dans un projet SASE

Mais au-delà de ces considérations, les équipes IT opérationnelles doivent étudier différentes pistes de réflexion...

Published: Apr 11, 2023

Creating a Highly Engaged Organization

Discover ways to build a highly engaged organization. By now, most organizations are aware that engaged employees are more effective, yet many still...

Published: Apr 20, 2023

6 HACKS TO BOOST YOUR L&D PLATFORM

As employee engagement is declining and our skills gap crisis deepens, finding effective methods of connecting with learners is a core challenge for 2023....

Published: Feb 23, 2023

Building a Data-Driven Learning Organisation

The days when the person with the most experience in the room made the big decisions are gone. Today it’s data, and not instinct, that drives most...

Published: Mar 28, 2023

Creating a proactive, risk-aware defense in today's dynamic risk environment

Organizations today face growing internal and external risks. They need to become capable of rapid change. Agile, scalable risk management must be a core...

Published: Feb 23, 2023

Building a Data-Driven Learning Organisation

The days when the person with the most experience in the room made the big decisions are gone. Today it’s data, and not instinct, that drives most...

Published: Mar 28, 2023

The Power of Space Management

How can you give your employees the flexibility and freedom to perform at their best? By building a workspace that works for everyone—improving experiences...

Published: Apr 06, 2023

How Government Is Pivoting to Data-Driven Workforce Management

Filling open roles in government agencies is challenging these days, and managers are charged with looking for new ways to obtain and keep diverse, highly...

Published: Mar 10, 2023

How do you know when your Diversity, Equity & Inclusion (DE&I) strategies are working?

Global organizations are actively pursuing their Diversity, Equity & Inclusion (DE&I) strategies in the positive desire of bringing about transformational...

Published: Apr 28, 2023

Design for Results: The Key to Designing a Results-Driven elearning Curriculum

If you’ve ever been in the middle of a curriculum design project you know that it can feel like there are a million different moving parts. A well-designed...

Published: Apr 06, 2023

Unlocking Potential Through Strategic Workforce Planning and Analytics

Adapt to changing workforce needs with continuous planning. Static, annual planning makes it harder to keep up with rapidly changing and increasingly complex...

Published: Apr 06, 2023

Constellation Report: Workday Gets More ‘Tough’ Stuff Into Its HCM Suite

Workday Human Capital Management (HCM) enables people leaders to help their organizations accelerate change and take on the future of work. Read this report...

Published: Apr 06, 2023

The Engagement Edge

A complete guide to reinventing employee engagement. Our new eBook, The Engagement Edge, offers practical advice on boosting your most important metric—employee...

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